Shipping Policy

Thank you for choosing John Capri. We strive to provide excellent service and ensure that your products are delivered in a timely and efficient manner. Please review our shipping policy below:

1. Processing Time

• Orders are typically processed within 1-2 business days from the time the payment is received and the order is confirmed.
• Please note that during peak seasons (holidays, sales), processing times may be slightly delayed.

2. Shipping Methods

• We offer several shipping methods for both domestic and international orders.
• Domestic Shipping (Within the U.S.): We offer standard, expedited, and next-day shipping options.
• International Shipping: We ship to most countries worldwide. Shipping costs will vary depending on the destination and chosen shipping method.

3. Shipping Costs

• Shipping costs are calculated based on your order weight and delivery location. The shipping cost will be displayed at checkout before you complete your order.
• For international orders, customs duties and taxes are the responsibility of the customer.

4. Delivery Time

• Domestic Orders: Delivery times for domestic orders vary depending on the chosen shipping method:
  • Standard: 5-7 business days
  • Expedited: 2-3 business days
  • Next Day: 1 business day (available only for orders placed before 12 PM EST)
• International Orders: Delivery times for international orders vary by country and shipping method, typically ranging from 7-21 business days.
• Please note that customs processing may add additional time to international shipments.

5. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order on the shipping carrier's website.
• If you have any issues with tracking your order, please contact our customer service team.

6. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO).
• Some items may have restrictions on international shipping due to legal regulations.

7. Order Issues

• If you experience any issues with your order, such as delays, damaged goods, or incorrect items, please contact our customer support team as soon as possible. We are committed to resolving any issues you may encounter.

8. Delivery Address

• Please ensure that the shipping address provided is accurate. John Capri is not responsible for packages lost or delayed due to incorrect address information provided by the customer.
• If you notice an error in your address after placing your order, please contact us immediately at store.johncapri@gmail.com.

9. Lost or Stolen Packages

• John Capri is not responsible for packages lost or stolen once they are marked as delivered by the carrier.
• If your package is lost or stolen, please contact the shipping carrier directly for assistance. We recommend choosing a secure delivery option or shipping to a location where someone can receive the package on your behalf.

10. Returns Due to Delivery Issues

• If your order is returned to us due to an incorrect address or failed delivery, you will be responsible for any additional shipping charges to resend the package.

By placing an order with John Capri, you agree to the terms outlined in this shipping policy.

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us at store.johncapri@gmail.com.

Thank you for shopping with John Capri!