Return & Exchange Policy

Return & Exchange Policy

At John Capri, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we want to make it right. Please take a moment to review our return and exchange policy.

1. Return Eligibility

• We accept returns on most items within 30 days of the delivery date.
• To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags still attached.
• Items that are damaged, worn, or altered in any way will not be accepted for return or exchange.
• Sale items or discounted items may not be eligible for return or exchange. Please check the specific product page for more details.

2. How to Initiate a Return

• To initiate a return, please contact our customer service team at store.johncapri@gmail.com. Provide your order number and the reason for the return.
• Once we confirm that your return request is eligible, we will provide you with a return authorization number and the return address.

3. Return Shipping

• Return shipping costs are the responsibility of the customer, except in cases where the product is defective or the return is due to a shipping error on our part.
• We recommend using a traceable shipping method when returning an item. We are not responsible for items lost in transit that are being returned.

4. Refund Process

• Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
• If your return is approved, we will issue a refund to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
• If the return is denied, we will notify you and your item will be sent back to you at your expense.

5. Exchanges

• At this time, we do not offer direct exchanges. If you would like a different size, color, or style, please return the original item for a refund and place a new order for the item you want.

6. Defective or Damaged Items

• If you receive an item that is damaged or defective, please contact us immediately at store.johncapri@gmail.com with photos of the damage or defect. We will issue a refund or exchange for the defective item at no additional cost to you.

7. Non-Returnable Items

• The following items are not eligible for return or exchange:
  • Gift cards
  • Underwear and swimwear (for hygiene reasons)
  • Personalized or customized items
  • Items marked as final sale

8. Refund Exceptions

• We reserve the right to refuse a return or exchange if the returned item does not meet our return policy criteria or is returned after the 30-day return window.

By placing an order with John Capri, you agree to the terms outlined in this return and exchange policy.

If you have any questions or concerns about returns and exchanges, please don't hesitate to reach out to us at store.johncapri@gmail.com.

Thank you for shopping with John Capri!